et33's Privacy Policy
We tell you clearly and openly how your personal information is collected, stored, and used — your trust is our top priority.
et33 is a trusted online gaming platform in Bangladesh. We take our users' privacy very seriously. This privacy policy explains in detail what types of information we collect, how that information is used, who it may be shared with, and how you can keep control over your information.
By using our website or creating an account on et33, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.
The Information We Collect
When registering an account and using services on et33, we collect various types of information. This information can broadly be divided into two main categories.
1.1 Personally Identifiable Information
When you create an account on et33 or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Password (stored in encrypted form — never readable in plain text)
- Mobile number (for the verification process)
- National ID or passport details (for identity verification where applicable)
- Address and location information
1.2 Automatically Collected Technical Information
Some information is collected automatically when you visit our website:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Pages visited and session duration
- Referral URL and click data
- Cookie and local storage data
1.3 Financial Transaction Information
During deposits and withdrawals on et33, we record payment-related information. However, full payment card numbers or mobile banking PINs are never stored on our servers — these are processed directly by the payment gateway.
Purpose and Use of Data Collection
et33 uses your personal information only for specific and legitimate purposes. We never collect unnecessary information, and collected information is not used beyond the stated purposes.
2.1 Service Operations
- Managing account creation and administration
- Processing transactions and handling deposits and withdrawals
- Providing gaming services and bonuses
- Managing customer support and communications
2.2 Security & Compliance
- Preventing fraud, money laundering, and illegal activities
- Verifying user age and identity (ensuring 21+)
- Enforcing responsible gaming policies
- Maintaining platform security and stability
2.3 Service Improvement & Personalization
- Analyzing and improving the user experience
- Displaying relevant games, bonus offers, and promotional content
- Identifying and resolving technical issues
2.4 Communications & Notifications
With your consent, et33 may notify you about bonus offers, promotional messages, and important updates. You can request to stop receiving these notifications at any time.
Cookies & Tracking Technologies
The et33 website uses cookies and similar technologies to provide a convenient experience for users. Cookies are small text files stored in your browser that help us understand how our site is being used.
3.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used for session management, maintaining login status, and security-related operations. Disabling these cookies will disrupt the normal functioning of the site.
3.2 Functional Cookies
These cookies remember your preferences and settings — such as language preference, display settings, and so on. This makes each of your visits more personalized.
3.3 Analytical Cookies
We use analytical cookies to analyze website traffic and understand user behavior. This information is used to improve the quality of our services.
3.4 Cookie Controls
You can block or delete cookies at any time through your browser settings. Please note that disabling all cookies may cause some features of et33 to not work properly.
Sharing Information with Third Parties
et33 does not sell your personal information to any third party. However, in certain circumstances we may share limited information with trusted partners.
4.1 Service Providers
We have contractual relationships with various technology and service providers for operating our platform. These include:
- Payment processing companies (mobile financial services such as bKash, Nagad, Rocket)
- Game suppliers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others)
- Cybersecurity and fraud detection services
- Technical infrastructure and cloud service providers
Only the necessary information is shared with these partners, and they are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
In cases of valid requests from law enforcement agencies, court orders, or legal obligations, we may provide the relevant authorities with the necessary information.
4.3 Business Transfers
In the event of any company merger, acquisition, or asset transfer, your information may be transferred to the relevant party. Users will be notified before any such change.
4.4 Sharing with Consent
For any purpose other than those mentioned above, et33 will always obtain your explicit consent before sharing information.
Data Storage & Security
et33 uses industry-standard security technologies and practices to protect your information. Our security framework is as follows:
5.1 Encryption Technology
Our website and applications use SSL/TLS encryption technology. This ensures that all data exchanged between your browser and our servers remains completely secure and cannot be read by any third party.
5.2 Password Protection
Your account password is stored using industry-standard hashing algorithms. No et33 employee or technical system can view your original password.
5.3 Data Retention Period
How long your information is retained depends on the type of information and legal obligations:
- Account information — for as long as the account is active and for the applicable legal period after closure
- Financial transaction records — for the period required under financial regulations
- Technical logs — generally for a limited period
- Marketing preference data — until you withdraw your consent
5.4 Response to Security Breaches
If a data breach occurs and it may affect your rights or interests, et33 will notify you and the relevant authorities as quickly as possible.
Your Rights & Choices
et33 believes you should have full control over your personal information. Your rights are summarized below:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request correction of any inaccurate or incomplete information about you.
Right to Deletion
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, including marketing communications.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a structured and machine-readable format.
To exercise these rights, send an email to [email protected]. We will try to respond to your request as quickly as possible, generally within 30 days.
Payment Information Privacy
Ensuring the security of financial transactions on et33 is one of our top priorities. We always use secure payment methods.
7.1 Supported Payment Methods
et33 currently processes transactions through Bangladesh's most popular mobile financial services:
- bKash — Bangladesh's leading mobile financial service
- Nagad — The digital financial service of Bangladesh Post Office
- Rocket — Dutch-Bangla Bank's mobile banking service
7.2 Protection of Payment Information
Your mobile banking PIN, OTP, or full account number is never stored on et33's servers. All financial transactions are completed through encrypted channels directly via the relevant payment gateway.
7.3 Transaction Records
The history of all your deposits and withdrawals at et33 is stored in your account. These records are kept to maintain financial transparency and to allow verification in the event of any disputed transaction.
Protection of Minors
et33 provides services only to individuals aged 21 or older. Under no circumstances do we collect information from or provide services to minors.
8.1 Age Verification Process
We take steps to verify age during account registration. If a person is confirmed to be a minor, their account will be closed immediately and all associated information will be deleted.
8.2 A Message to Parents and Guardians
If you believe a minor is using et33 without your knowledge, please notify us immediately at [email protected]. We will take the necessary steps promptly.
Policy Changes and Updates
et33 may update this privacy policy from time to time. Changes may be driven by legal requirements, technological changes, or improvements to our services.
9.1 Notice of Changes
If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email
- A clear notice will be displayed on the website
- The "Last Updated" date at the top of this page will be changed
9.2 Continued Use After Changes
Continued use of et33 after the updated policy is published will be taken to mean that you have agreed to the terms of the new policy. If you do not agree with the changes, please stop using the service and contact us.
9.3 Previous Versions
If you wish to view a previous version of this policy, please contact us at [email protected].
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please do not hesitate to get in touch with us. Our privacy and data protection team is always ready to address any concerns you may have.
10.1 Ways to Contact Us
You can reach us in the following ways:
- Live Chat: Available 24/7, support in Bengali and English
- Email: [email protected] — write to us in detail about privacy-related matters
10.2 Complaint Process
If you have any complaint regarding the privacy of your information, please contact us directly. We will take your complaint seriously and try to resolve it as quickly as possible.
et33 is committed to earning and maintaining your trust. Ensuring the security and privacy of your information is our responsibility, and we make no compromises in fulfilling that responsibility.
Need more help?
Our 24/7 support team is ready to answer any of your questions in Bengali and English.